Workplace Experience Manager China, APAC CRE

Title: Workplace Experience Manager China, APAC CRE
Location: Shanghai
As the Workplace Experience Manager China, APAC CRE, you play an essential role in driving
a successful real estate and construction strategy for the APAC region while overseeing a WE
partner. You will report directly to the Senior Manager, Workplace Experience, APAC.
Responsibilities:
China Workplace Experience Manager:
● Manage direct report performance and foster growth. Serve as an escalation point, when
required, for any challenges. Utilize success metrics to measure performance in
relationship to Company’s’s goals and objectives.
● Support direct reports to drive strategy for and maintain standards of on-campus
programs.
● Provide guidance and escalation support for direct reports overseeing their own office
environments.
● Serve as the primary point of contact for local Company’sers on workplace conditions and
experience, making small shifts where possible and raising larger opportunities to
regional leadership. Support Company’ser onboarding from a Workplace Experience
perspective.
● Maintain office efficiency by planning and building office systems and layouts as well as
procuring equipment. Work with building management to ensure maintenance, parking,
and staff information all meet Company’s standards.
● Accountable for the overall inner-workings of the office and manage the day-to-day work
of the local in-house contracted team. Liaise with office leadership, building
management, suppliers, clients, etc. to provide a positive working environment.
● Maintain external vendor and/or supplier relationships, holding vendor(s) responsible for
established key performance indicators (KPIs), service-level agreements (SLAs), and
overseeing site vendor contracts. Report any performance opportunities to WE
leadership.
● Establish and implement office policies, procedures, and processes that improve overall
operations while aligning with regional and global standards. Support creation of any
workplace experience-related processes for the eSports arena. Maintain local best
practices and assist with any escalation efforts. Provide feedback to regional leadership
to continuously improve the Company’ser experience.
● Liaise with Company’sers and eSports production leadership on their space needs and make
changes to accommodate team requirements. Serve as a point of contract for any official
move, add, change (MAC) activities. Seek to improve workplace experience through
adjustments to physical systems and interior design.
● Partner with local eSports leadership to drive effective Workplace Experience programs
and provide insight on workplace needs. Monitor vendor(s) safety performance and
conduct regular evaluations.
● Oversee budget adherence and perform more advanced forecasting activities. Manage
procurement process and administrative activities for medium size and/or complexity
contracts. Seek to identify cost-savings opportunities and support annual budget
planning.
● Ensure appropriate WE programs are in place and identify and propose adjusted and/or
new WE programs that maximize Company’ser effectiveness and experience. Partner with local
leadership to drive effective Workplace Experience programs and provide insight on
workplace needs.
● Plan and support local office events, including eSports tournaments and other large
events, to support Company’s culture as a great place to make games. Coordinate logistic
support for meetings & office-wide events. This may include, but is not limited to,
planning, communications, vendor coordination and day-of assistance.
APAC CRE
● Build and maintain relationships with regional leadership to guarantee a high functioning
workplace and workplace experience. Liaise with Company’s leadership to understand business
strategies and apply them to real estate and construction considerations.
● Assess regional real estate market conditions, trends, and indicators that support Company’s’s
real estate goals and fit Company’ser needs in the APAC region. Effectively communicate real
estate opportunities and risks, transaction summaries, trends, and market research to
WE management.
● Oversee regional lease administration and management services for APAC, ensuring
compliance with GAAP accounting requirements and local laws and regulations.
● Manage projects within time, budget, and quality constraints to meet Company’s needs using an
Agile Scrum methodology. Organize, coordinate, and delegate project tasks to support
project completion.
● Partner with the central construction and real estate (CRE) team to ensure APAC
transactions and projects align with the central strategy. Share regional perspective with
central teams to bring the regional perspective into strategic planning efforts.
● Collaborate with stakeholders to identify business needs, conceptualize projects, and
bring the vision to fruition using real estate and construction acumen. Coordinate all
aspects of construction team needs and oversee the team, including, but not limited to,
external brokers, architects, contractors, systems integrators, etc.
● Ensure management of projects within constraints of time, budget, and quality. This
includes punch-lists and close-out procedures to ensure vendors have achieved stated
program goals and sites can become operational.
● Collaborate with cross-functional teams, such as Legal, Strategic Finance, Accounting,
HR, and Procurement to ensure Company’sers’ needs are met.
Requirements/Qualifications:
● 3+ years of experience as a supervisor in office management, ideally in the gaming or
technology industry.
● 6+ years of experience of working behind the scenes to keep an office running smoothly
(i.e., providing facilities or maintenance service in a busy organization).
● Experience working with contractors and suppliers and monitoring of service standards.
Knowledge of accounting and procurement processes.
● Strong work ethic with the ability to take initiative, function in a fast-paced working
environment, with immediate and changing deadlines.
● Ability to prioritize workload, with strong problem-solving and decision-making skills.
● Strong problem solving and decision making skills. Strong organizational skills, attention
to detail, and time management are a must.
● Demonstrated strong and effective verbal, written, and interpersonal communication
skills. Ability to interact comfortably and effectively with managers and employees at all
levels within our company.