Senior Manager, Insights

The Insights discipline helps empower decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of players is critical to living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.
As a Sr. Manager, Insights, you’ll join the Insights discipline – the group of researchers, analysts, data scientists, and strategists responsible for solving problems and executing analyses that enable us to make difficult decisions with confidence. You’ll be tasked with leading the Insights discipline as continues to grow and integrate insights to inform the features, systems, and experiences of the game. Your background in data analysis, research, and strategic decision-making will ensure that you’re an effective advocate for players and can provide mentorship to grow the Insights team members.
This role is accountable for the entire Insights ecosystem, ensuring the game is data-informed in all its domains (the core game experience, publishing and marketing efforts, esports experiences, etc.). The Insights team supports products through their entire lifecycle: from opportunity identification, product development, and post launch performance. This role emphasizes an analyst and researcher skillset as you will function as the craft lead for both. You’ll serve as a critical advisor for game’s leadership team and ensure Insights is well-positioned to advise and support them. You will report directly to the Executive Producer of the game.

Responsibilities:
Game Insights
• Support product ecosystem leadership by ensuring game products and strategies have impact effectively measured; contribute to a culture of continuous learning across the organization
• Partner with product ecosystem leadership by giving input on strategic and product choices
• Work closely with product ecosystem leadership to monitor the health of the game across the ecosystem, providing insights and recommendations around engagement, retention, monetization, sentiment, the player experience funnel, and other critical areas determined alongside the leadership team
• Partner with game leadership to ensure a strong understanding of the global audience experience across the full range of the game ecosystem’s offerings (core game, esports, publishing, entertainment, etc.)
• Be an effective advocate for players and provide strategic guidance about their wants, needs, and behaviors
• Work with analysts and researchers to generate frameworks and insights that support gameplay content, cosmetic content, metagame systems, publishing efforts, etc. for all aspects of the game
• Ensure insights generated by the team are appropriately shared and accessible inside the game organization as well as to the broader company organization
• Develop and maintain deep knowledge and domain expertise about the game and the broader mobile MOBA space

Team Management
• Develop, communicate, and implement the vision, roadmap, and operational strategy for the Insights team to deliver against the game’s needs
• Accountable for staffing and managing a team that will support the full range of the game’s Insights needs
• Ensure Insights within the entire game team (dev, publishing, and esports) deliver high-value outcomes, meet expected quality bars and discipline standards, and effectively integrate with their teams; work with the team on setting and maintaining high performance standards in line with Product Insights leadership’s guidance
• Lead, mentor, and support career growth for Insights on the team

Cross-Org Leadership
• Participate as a leader in the Product Insights organization, collaborating with other game Insights leaders and central Product Insights team leaders to ensure company’s Product Insights needs are met
• Collaborate with central Product Insights teams and company level corporate strategy and business health teams to contribute to the overall decision making space of the game
• Collaborate with partners across a range of domains across Product Insights to ensure Insights can be effective and has its infrastructure needs met
• Support leadership working with partners in external development and publishing organizations to align on measurement approaches and business strategy
• Work with the Data organization to design and implement new systems for collection, reporting, and application of data
• Partner with Business Operations and Finance to support strategic planning activities for the game

Job Requirements

Required Qualifications:
• 7+ years of experience in data analytics, research, business strategy, management consulting, product management, or related experience
• Working knowledge of both analytics and research, with 3+ years specializing in at least one
• 2+ years of experience managing individuals and teams
• Fluent in English

Desired Qualifications:
• Experience working on games, with knowledge of development practices and practical considerations involved in making and publishing games
• Experience working with multiple cross-functional stakeholders
• Experience managing managers
• Knowledge of game lifecycle and game economy considerations
• Knowledge of mobile gaming
• Experience with a range of game publishing activities, including performance marketing, funnel optimization, mobile-specific game publishing, regional marketing, etc.
• Fluent in Mandarin