概览
了解我们的定制化招聘服务
- 中高级人才搜索解决方案
- 行政高管人才寻访
- 综合人才解决方案
概览
找到您梦寐以求的下一份工作
- 搜索职位
- 根据细分领域查看职位
- 我们的顾问团队
- 请发送您的简历
概览
查看最新市场趋势洞见
- 查看主题
- 查看文章类型
- 2025年中国大陆薪酬指南。
了解我们的定制化招聘服务
找到您梦寐以求的下一份工作
查看最新市场趋势洞见
An Europe MNC Retailer
What will you do?
• Act as the first point of contact for all user support related queries at the Service Desk
• Participate in and implement infrastructure projects
• Monitor infrastructure stability like Wifi, Printer, or Sharepoint
• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up
• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
• Regularly provide statistical reports about support cases and incidents
• Collaborate with other IT Teams
• Support and regular checks that the conference rooms are properly working
• Handling vendors regarding hardware related changes, repairs and quotations
• Support new joiners with providing the requested hardware package
• Help user relocations within the building
Job Requirements
What will you need?
• Diploma or above in Computer Science, Information Technology or relevant discipline
• 2- 3 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Technically proficient in Microsoft Office, Windows desktop and Apple iOS
• Good command of written and spoken English and Cantonese / Mandarin
• Good interpersonal and communication skills
• Knowledge of ServiceNow Ticketing system is a plus